Updating DoS & NHS Choices - Reminder

NHS England has asked us to informed us that the DOS profiles for some contractors (and sometimes NHS choices) are not always up to date and/or correct. 
Please remember that regularly checking and confirming your DOS profile is now an obligation under your terms of service. Please see the following for more details:-


This change applied from:
9th November 2020

​What is the new requirement?


Pharmacy contractors must ensure there is a comprehensive and accurate profile for their pharmacy in the Directory of Services (DoS). Contractors must also ensure they verify and, where necessary, update the information contained in DoS at least once each quarter of the financial year. The financial quarters are:

• 1st April to 30th June
• 1st July to 30th September
• 1st October to 31st December
• 1st January to 31st March

The first verification and update must therefore be undertaken by 31st December 2020 and must include any changes to the pharmacy’s opening hours over the Christmas period.
Most contractors are already used to checking and updating their DoS profiles, as this was previously a requirement of the Pharmacy Quality Scheme.
Contractors are able to search and update their DoS profiles using the DoS Profile Updater. As all DoS profiles should contain the ODS code contractors should search by ODS code or postcode to ensure all of their service profiles are included on the DoS.
Contractors must ensure they update their DoS profile where the pharmacy’s opening hours change, either temporarily or permanently. Contractors must also ensure they include their opening hours on Bank Holidays, Christmas Day, Good Friday and Easter Sunday within their DoS profiles.

The LPC urges you to take a few minutes to log-in, confirm things and update your DOS profile (and NHS choices) as this is part of your terms of service.