It has been recently reported that a pharmacy has been printing door key codes onto name and address labels of housebound patients they deliver to. This makes life easier for delivery drivers but puts vulnerable patients at risk in their own homes. It is a serious breach of information governance regulations.
Please could you ensure:
1. Door key codes are never printed or written onto address labels
2. Door key codes must be treated as highly confidential information which should only be accessed by essential staff
3. Door key codes must not be written down where they can be accessed at any time by unauthorised individuals.
4. If a breach such as this occurs the affected individual or their representatives must be informed and the individual asked to change the code.”
Please could you ensure:
1. Door key codes are never printed or written onto address labels
2. Door key codes must be treated as highly confidential information which should only be accessed by essential staff
3. Door key codes must not be written down where they can be accessed at any time by unauthorised individuals.
4. If a breach such as this occurs the affected individual or their representatives must be informed and the individual asked to change the code.”
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