Yesterday we did a prescription for a number of items for a patient...then today that same patient came in with a fourth item...
The problem here is that one of the items dispensed yesterday had been stopped by the GP, but had been put on the prescription in error - and the patient pays the prescription charge!
So, she wanted her money back...as in her mind she had paid for a product that she can't use and had returned it...??
So here we have another moral dilemma - do we refuse to give a refund bearing in mind the product has left the pharmacy and will need to be destroyed...and anyway we did our job and it's reasonable to be paid for our labours; or do we shred the previous prescription, dump the stock, and give her the prescription charge back?
The fault here actually lies with the surgery, but as usual pharmacy loses out either way - loss of good will; or working for nothing and loss of stock?
What would you do in these circumstances? (Vote Below)
The problem here is that one of the items dispensed yesterday had been stopped by the GP, but had been put on the prescription in error - and the patient pays the prescription charge!
So, she wanted her money back...as in her mind she had paid for a product that she can't use and had returned it...??
So here we have another moral dilemma - do we refuse to give a refund bearing in mind the product has left the pharmacy and will need to be destroyed...and anyway we did our job and it's reasonable to be paid for our labours; or do we shred the previous prescription, dump the stock, and give her the prescription charge back?
The fault here actually lies with the surgery, but as usual pharmacy loses out either way - loss of good will; or working for nothing and loss of stock?
What would you do in these circumstances? (Vote Below)
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