Gateshead NRT Vouchers Are Going Electronic

Gateshead Council is moving NRT voucher supply from paper to an electronic voucher, delivered through PharmOutcomes. It will work as a referral service, in the same way as other PharmOutcomes referral services. The paper system will continue for a short period to allow a smooth transition. The information below will help you get set up.

Receiving and claiming e-vouchers
NRT vouchers will now arrive as a referral in PharmOutcomes. They will appear in the middle section of the Services screen, titled "NRT EVoucher – 03 – Pharmacy Supply".

• When you receive a referral, review the details and accept it, then use it just as you would a paper voucher.
• To claim, click Complete and record the details of what was supplied. This will build your invoice at the end of the month as usual.

Vouchers may come from several sources, including the stop smoking advisers at Public Health, Gateshead Council, and advisers based in GP practices.

Paper vouchers will not be accepted in the long run, so please review how your in-house service operates. In-house stop smoking advisers will need to issue their vouchers through PharmOutcomes.
You will shortly see two new e-voucher modules listed in the Services tab:

• NRT EVoucher – 01 – Patient Registration
• NRT EVoucher – 02 – Request to Pharmacy

Module 1 is used to register the patient; Module 2 is used to issue the voucher. When generating a voucher, select your own pharmacy as the destination. A patient only needs to be registered once — even if that registration was done at another pharmacy.
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Top tip: always search for the patient in the issue module first. If they are already registered, you will see their history. If no patient is found, you can click through to register them.

A number of patients issued vouchers in the community require delivery, and this is now flagged on the voucher. If you are able to deliver, please do so as soon as you can within your pharmacy delivery service. If you cannot, please reject the voucher.

The original paper modules will remain active for a short period to allow any vouchers currently in the system to filter through, and will then be phased out as electronic replaces paper. All new vouchers must now be issued electronically.

If you have any queries, please contact:
Gemma King. 
Programme Lead - Tobacco
T:  0191 433 3043
E:  [email protected]