Locally some of the Surgeries in Durham use this system so prescriptions could end up in the area.
If pharmacy teams come across affected prescriptions the solution is:
- Dispense the prescription as if it had been a paper one – the paper element is the legal one and both words and figures appear on the physical prescription;
- Don’t scan the barcode, but if you do this will not cause an issue.
HSCIC explain affected prescriptions should be some of those Release 1 controlled drug prescriptions dating between 26th February and 2nd March. The relevant GP system implemented a fix today.
This issue does not impact EPS Release 2 prescriptions.
Identifying other issues with the national EPS systems
To ensure you are aware of possible future issues, pharmacy teams can use the following three EPS tools:
- Alerts: Staff can register to receive text or email alerts in the event that the national HSCIC systems that support EPS are experiencing issues at tinyurl.com/Spinealerts.
- Checker: Visit the HSCIC service status checker webpage which provides information about the status of the national systems attinyurl.com/EPSchecker.
- Tracker: The EPS Prescription Tracker webpage provides information on the status of individual prescriptions at tinyurl.com/EPStracker.